Frequently Asked Questions about Doggie
Who Are We?
Doggie is a Portuguese online store specializing in pet products and personalized products for humans. We are passionate about animals and believe they deserve the best. Therefore, we offer a wide variety of high-quality products, from food and feed to accessories and toys, as well as high-quality personalized service.
What products do you sell?
We sell a wide variety of pet products, including food and feed, accessories, toys, hygiene products, and much more. We also offer personalized products for humans, such as mugs, t-shirts, and other items with animal-related prints.
Do you have a physical store?
Yes, we have a physical store!
Our address is Avenida Óscar Monteiro Torres, 29C, 1000-215 Lisbon
What are the opening hours?
Opening hours:
- Monday to Friday: 10 am to 8 pm
- Saturday: 10 am to 6 pm
What payment methods do you accept?
We accept the following payment methods:
- Credit card
- Debit card
- Bank transfer
- MB Way
- Multibanco
- PayPal
- Cryptocurrencies (coming soon)
What is the delivery time?
Delivery time varies depending on your location and the shipping method chosen. Generally, orders are delivered within 5 business days.
What is your exchange and return policy?
You can exchange or return your order within 14 business days of receipt. For more information, please consult our refund policy.
What services do you offer?
At Doggie, we offer bathing and grooming services for dogs and cats of all breeds and sizes. Our team of experienced professionals, passionate about animals, ensures a personalized and high-quality service for your pet.
Bathing Services:
- Full bath: Includes shampoo, conditioner, rinse, and drying.
- Deep conditioning: Replenishes water and nutrients in your pet's coat.
- Professional brushing: Removes dead hair and detangles your animal's coat.
Grooming Services:
- Hygienic grooming: Removal of hair in strategic areas to prevent health and hygiene problems.
- Standard grooming: Performed according to your animal's breed standard.
- Scissor cut: Technique that ensures a precise and impeccable finish.
Benefits of Bathing and Grooming:
- Hygiene: Removes dirt, parasites, and odors from your pet's coat.
- Health: Prevents skin problems, allergies, and other health issues.
- Well-being: Provides comfort and well-being for your animal.
- Beauty: Leaves your pet looking impeccable and charming.
How can I contact you?
You can contact us through our website, email, or phone.